People say this is the worst McDonald’s in Adelaide, and unfortunately I can see why. The food and drinks themselves were standard, but the customer service through drive-through was extremely disappointing. I ordered a meal and wanted to swap the drink for an iced matcha. I was told, “Sorry, we can’t do that.” That was fine, so I said I was happy to order the iced matcha separately and pay extra. The staff member then argued that they were too busy and had to make the matcha syrup, saying it would take too long. I replied that I was happy to wait and asked how long it would be, and only then did they agree. What disappointed me was the way it was communicated. Customers don’t really need to hear internal prep issues, and can clearly see it was busy, they just want to know whether something can be ordered and if there will be a wait. A simple polite explanation would have made all the difference. I understand it was busy, but good customer service is about how you speak to people. The management team needs to train the staff more about customer service.